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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Identify opportunities and constraints for provision of broking services
Establish client risk assessment methodology
Establish client contact criteria
- Determine the measures to establish levels of client contact
- Design service level agreements (SLAs) from client contact criteria
Determine procedures for documentation
- Establish and document distribution procedures in compliance with relevant legislation and underwriter requirements
- Determine appropriate levels of documentation for client service

Performance Evidence

Evidence of the ability to:

analyse and design broking services, taking account of business and legislative constraints

create risk assessment methods and documentation, develop implementation plans and review processes

design client management criteria and strategies to deal with contingent demands arising from client claims, risk changes and business development.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain analysis of relevant legislative and regulatory requirements that influence the provision of insurance broking services

demonstrate analysis of insurance markets and products, and key trends and developments in global insurance markets

explain evaluation of the current company or industry policy wordings and industry market position of various products and lines of business provided by the organisation

discuss the strategies used to execute policy, procedures and/or guidelines in business practice relating to broking service provision

discuss application of communication and information systems in design of broking services

outline the sales and marketing principles applying to the design of broking services.